Let TCA help you eliminate poor customer service and identify successful employees.

When customers are pleased with a product or service they may tell one or two others, but when they are dissatisfied, they are much less restrained. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an important function of every employee. Tom Cameron & Associates offers a valuable assessment tool to help you identify employees with superior customer service skills, as well as coach existing employees to greater success.

Tom Cameron & Associates' Customer Service Profile was developed to help select employees and job candidates who will be successful in fulfilling the service needs of your customers. Designed to achieve the best possible job fit, this assessment provides critical information you need to know to improve customer service training and increases awareness of the importance for every employee to "handle with care" when dealing with customers.

By utilizing the Customer Service Profile to identify and improve customer service skills, you will energize employees, enhance your organization's image, impress customers, improve positive word-of-mouth, and increase repeat business. These are powerful mechanisms for growth and success.

To improve your customer service now use our online contact form
or call 918-245-7787.

Profiles Customer Service Profile Profiles Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team. Technical Specs: Solves these challenges: Inappropriate messaging about your business, customer dissatisfaction, legal liability issues and high employee turnover Used For: Placement, Promotion Fit, Succession Planning, Coaching, and Self Improvement Measures: Six behavioral characteristics (trust, tact, empathy, conformity, focus, flexibility); two basic proficiencies (vocabulary, numerical); company’s service perspective (the degree of alignment between an individual’s perspective on providing customer service and that expressed by the company). Time to Take: 20 - 30 minutes Report Types: Four Reports – Placement, Individual, Coaching and Company Perspective Comparison Administration: Online or Pencil / Paper Results Turnaround: Immediately More about Profiles Customer Service Profile here To buy this assessment now call 918-245-7787.