 The Customer Service Profile
Keeping your customers satisfied is essential to building a successful,
growing business. While many companies work hard to increase sales,
they may overlook the importance of doing the little things that
keep customers happy and buying more. It is often easier to accelerate
your business by cultivating the customers you already have rather
than having to constantly attract new customers.
If it is true that happy customers buy more, then your business
will benefit tremendously from incorporating Profiles’ Customer
Service Profile. As an investment in your human capital, the
CSP can have a significantly positive impact on your bottom line.
How the Customer Service Profile Works
Customer Service Profile identifies eight behavioral characteristics
and two proficiencies that are essential to extraordinary customer
service. This is the information needed to coach and train your people
to deliver world-class customer service.
Customer Service Profile measures the behavioral characteristics
of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy,
and Flexibility as well as Proficiencies in Vocabulary and Mathematics.
It also measures the Percentage of Agreement with your company’s
Customer Service Policies and Attitudes.
The Customer Service Profile Reports
Customer Service Profile has three types of reports:
The Customer Service Profile Placement Report
A Job Match Percentage that tells you how well job candidates measure
up to your customer service standards and the degree of alignment
between their customer service Profile and the specific expectations
of your company.
The placement report also has "Considerations for Interviewing." Whenever
a job candidate’s score misses your customized Job Match Pattern,
his or her report suggests interview questions to stimulate conversation
regarding the issue in question. This usually results in a better
understanding of the company’s customer service position and
effectively communicates the company’s expectations and policies.
Download the Customer Service Profile Placement Report
The Customer Service Profile Coaching Report
Identifies the areas where individualized training and coaching
will effectively instill the customer service attitudes you want
in all of your employees.
Download the Customer Service Profile Coaching Report
The Customer Service Profile Individual Report
Helps employees increase their awareness of their customer service
skills or lack thereof. It is a tool to help them become better employees
and deliver the kind of customer service that contributes to the
success of your business.
Download the Customer Service Profile Individual Report
Benfits of using the Customer Service Profile
Customer Service Profile deserves to be an important part of
your company’s people development initiative. It will enhance
your company’s reputation, productivity, profitability, and
future.
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